β Refundable Products
For Diamonds & Double Diamonds only, the transaction is refundable if you receive any of the following messages. Ex.; Region Lock, Purchase Limit, Inquiry Error, or Invalid ID.
For Weekly Diamond Pass, the transaction will be refundable only if the error message is: Ex.; Region Lock, Invalid ID, or Inquiry Error.
β οΈ If the error is Purchase Limit β€ not refundable.
π No need to contact Customer Service for the cases mentioned above. If the message or status falls under the listed error types, the refund will be processed within 1–12 hours.
β οΈ Exception: If the message says “Gangguan Provider”, contact Customer Service, as this indicates a provider disruption, and in some cases, the provider may re-process orders with this type of error.
"By proceeding with your order, you acknowledge and agree to these terms."
User ID & Server can be seen on your Profile. Tap the numbers to copy and paste it here.
**This number will be contacted by CS / Admin if there are problems
By purchasing I automatically agree to the Terms of Service.