✅ Refundable Products
For Diamonds & Double Diamonds only, the transaction is refundable if you receive any of the following messages.
Region Lock
Order not found
Failed
Purchase Limit
Inquiry Error
Invalid ID
For Weekly Diamond Pass, the transaction will be refundable only if the error message is:
Region Lock
Invalid ID
Order not found
Inquiry Error.
⚠️ If the error is Purchase Limit or Failed ⏤ not refundable.
👉 No need to contact Customer Service for the cases mentioned above. If the message or status falls under the listed error types, the refund will be processed within 1–12 hours.
⚠️ Exception: If the message says “Gangguan Provider”, contact Customer Service, as this indicates a provider disruption, and in some cases, the provider may re-process orders with this type of error.
"By proceeding with your order, you acknowledge and agree to these terms."
User ID & Server can be seen on your Profile. Tap the numbers to copy and paste it here.
**This number will be contacted by CS / Admin if there are problems
By purchasing I automatically agree to the Terms of Service.