ML Global (2)
Via Smile
📢 NOTICE FOR MLBB PRODUCTS
✅ Refundable Products
For Diamonds & Double Diamonds only, the transaction is refundable if you receive any of the following messages. Ex.; Region Lock, Purchase Limit, Inquiry Error, or Invalid ID.
For Weekly Diamond Pass, the transaction will be refundable only if the error message is: Ex.; Region Lock, Invalid ID, or Inquiry Error.
⚠️ If the error is Purchase Limit ⏤ not refundable.
👉 No need to contact Customer Service for the cases mentioned above. If the message or status falls under the listed error types, the refund will be processed within 1–12 hours.
⚠️ Exception: If the message says “Gangguan Provider”, contact Customer Service, as this indicates a provider disruption, and in some cases, the provider may re-process orders with this type of error.
"By proceeding with your order, you acknowledge and agree to these terms."
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